© 2015 by Visionary Manufacturing LLC 

Minneapolis, MN 55432 

THE RETURN POLICY

  • Our services come from raw material, creating cutting patterns, assembling with cut & sew services, then applying the labels and branding such as print or embroidery. This takes up material and labor cost going into the project. We are not simply using already made blank garments. Everything is made to order therefore there are NO REFUNDS. When approving the physical sample you’re committed to producing the project. 

 

  • If you need to cancel the project before wholesale production you will be charged for the quantity of samples made. Samples can range from $150 - $500 per physical sample. You will be able to keep the physical sample and digital product concept for future use within the cancellation fee. 

 

  • All disputes must be handled through email with photos, description of what went wrong and proposal for resolution. Please allow our team to figure out what would be the next step to cater both parties. If there happens to be quality defects or mistakes of the wholesale order we will remake the goods rather refund. 

  • We do not allow returns on products that had physical samples / proofs / sew-outs that you approved, unless we didn't meet the specifications of that proof or sample. Visionary Manufacturing LLC is responsible for focusing on the specifications of that proof and maintaining quality control. You have a chance to make alterations to your order during the proof and sample stage before we start producing the wholesale amount of products.

  • We are not responsible for your personal liking of the outcome of your product creation. That is something that should be thought about during the design / sample stages of the product development. You will receive a physical sample before the wholesale process to ensure you’re happy with the product design going into wholesale development. 

  • Cut and sew orders, do take time sometimes up to six months when there are more than 3 sample phases of the product design. We will not refund cut and sew orders for being late that are done within six months if you request to make several physical prototype samples. It's up to you to schedule your projects a season ahead. 

  • We are not responsible for making sure the shipping address you send us is correct, we are responsible for shipping to the address you provide us.

  • If there is a fitting or measurement problem we need a photo with a ruler or tape measure showcasing what was provide. 

  • We have factory's in the US and all over the world to produce your project to the best quality. If you want a refund because you find out your project was made overseas we will decline. Please ask your representative where your project is made before moving into sample production. Due to the fact that we have tested the quality and ethical labor creating all of our goods at all of our factories. Our built up relationships with our factories is the major advantage of working with our team. Visionary Manufacturing is capable of being a one stop shop because of all the suppliers we utilize. Our goal is for you to focus on product design and distribution. 

  • For defective items received in wholesale shipment we will refund the per unit price if below 10 units and remake the goods if 11+ units are not useable. There are no refunds entirely due to the cost of materials and labor.

  • If you make a collection of goods with us we will do our best to match each style fabric to each color you're wanting. For example, if you order red nylon jackets and red cotton t-shirts we will match the materials best we can.

  • There are no refunds when simply ordering samples. If there are minor changes needed that is apart of the product development process. You can make those changes to the wholesale production order or you would order another sample. Most likely if we made such a big error we will take responsibility in remaking you another sample for no charge.

  • We are not responsible for knowing the spelling or artwork sent over to be correct. We will use what is submitted by you to produce your project. 

  • Our team will quality check the goods before the shipment is made, but if there are any defected products, you are responsible for advising our team within 7 days of receiving. We will help you resolve the problem if it is brought to our attention in that time frame. If not, it could be the way you are handling or storing the goods and we can not take responsibility.